Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I determine my correct hat size?
To find your fit, measure the circumference of your head using a flexible tape measure, positioned about one centimeter above your ears. Match your measurement in centimeters to our size guide found on each product page.
What is your return policy for headwear?
We offer a 30-day return window for all unworn hats with original tags attached. For hygiene reasons, items must be in their original condition to qualify for a full refund or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your hat for a specific event.
Do you ship internationally?
Yes, Village Hats ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated during the checkout process.
How should I care for my felt or straw hat?
Felt hats should be brushed with a soft-bristle brush, while straw hats can be wiped with a damp cloth. Always store your hats in a cool, dry place and avoid leaving them in hot cars to prevent shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.